The ITIL V3 Service Management Awareness Pocket Guide - The ITIL V3 Pocket Toolbook: A Quick Reference Guide to all the processes and activities for Improving Quality and Speed

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Copy your kitty. Learn to do stretching exercises when you wake up. It boosts circulation and digestion, and eases back pain. Suggested reading: The Top 100 Best Yoga Poses
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Ask yourself: Do I surround myself with mostly positive or mostly negative people? How does that work for me? Next