Support Center Complete Handbook - How to analyze, assess, manage and deliver customer business needs and exceed customer expectations with help desk, support center and service desk

Support Center Complete Handbook - How to analyze, assess, manage and deliver customer business needs and exceed customer expectations with help desk, support center and service desk

613 Pages · 2009 · 6.19 MB · English
by Ivanka Menken & Gerard Blokdijk
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“ Don't fear change. The surprise is the only way to new discoveries. Be playful! ” ― Gordana Biernat
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