Negotiating the Nonnegotiable: How to Resolve Your Most Emotionally Charged Conflicts

Beyond Reason: Using Emotions as You Negotiate

"Written in the same remarkable vein as Getting to Yes, this book is a masterpiece." --Dr. Steven R. Covey, author of The 7 Habits of Highly Effective People - Winner of the Outstanding Book Award for Excellence in Conflict Resolution from the Interna