Prozesse optimieren mit ITIL : Abläufe mittels Prozesslandkarte gestalten ; Compliance erreichen und Best practices nutzen mit ISO 20000, BS 15000 & ISO 9000 ; [mit Online-Service]

Prozesse optimieren mit ITIL : Abläufe mittels Prozesslandkarte gestalten ; Compliance erreichen und Best practices nutzen mit ISO 20000, BS 15000 & ISO 9000 ; [mit Online-Service]

290 Pages · 2008 · 8.43 MB · German
by Helmut Schiefer & Erik Schitterer
iso 20000
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