Ritz-Carlton. Золотой стандарт гостиничного бизнеса нового тысячелетия The New Gold Standard: Five Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company

150 Pages · 2016 · 1.87 MB · English
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“ You miss 100% of the shots you don’t take. ” ― Wayne Gretzky
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